Project Background
A leading engineering service company in Tanzania required replacement pressure transmitters for an existing industrial installation. The instruments were originally supplied by Endress+Hauser and had been operating on site for several years.
The client needed to procure identical units to ensure compatibility with the existing system while maintaining operational reliability and minimizing installation risks.
Customer Challenges
During the procurement process, several challenges arose:
The customer provided different equipment photos and order codes from site.
Two transmitters had similar appearances but different configuration codes and pressure ratings.
Accurate model identification was critical to avoid mismatch with existing installations.
The project required fast confirmation to proceed with internal purchasing approval.
Incorrect selection could have resulted in installation failure or additional modification costs.
Our Solution
Our engineering and sales team carefully reviewed all information provided by the customer, including:
Nameplate photos from installed instruments
Original Endress+Hauser order codes
Maximum working pressure specifications
After detailed verification with the manufacturer, we confirmed the exact required models:
FMB70-1KX4/0 (FMB70-UCA1F1200CAA)
FMB70-1KV3/0 (FMB70-UBA1F1200CAA)
We provided clear technical clarification, separated pricing for each configuration, and supported the customer through model confirmation to eliminate ordering risks.
Despite tight margins on original branded products and exchange rate pressure, a special project discount was offered to support the client’s budget.
Project Execution
Commercial and technical clarification completed efficiently
Proforma Invoice issued after final confirmation
Customer completed advance payment successfully
Order scheduled to be placed directly with Endress+Hauser factory
Production lead time: Approximately 8 weeks
Results & Customer Benefits
✅ Correct model matching with existing installation
✅ Zero configuration risk during replacement
✅ Competitive pricing for original E+H equipment
✅ Smooth international procurement process
✅ Stronger long-term cooperation established
Conclusion
This project demonstrates Zero Instrument’s capability in handling complex model verification and supplying original branded instrumentation globally. By combining technical understanding with responsive communication, we helped the customer complete procurement efficiently and confidently.