Benefits to Customers of Smart/Digital Metering

Category	Subcategory	Benefit
Customer Service	Usage Cost	Reduction in cost to customers due to leak alerting
		Reduction due to customer awareness/education
		Reduction due to customer awareness/education
		Reduction due to Monthly Billing
		Reduction in Insurance Claims
	Complex property/multiunit usage reconciliation	Faster and easier reconciliation of bills for properties with multiple accounts
		Identify plumbing irregularities in properties with complex plumbing
	New Services	Customer selection of Billing Day
		Evaporative cooler water use
		Nonresidential customer end-use data logging and analytics
	New products	Customized product offers
		Disaggregation/Appliance End-use
	Security	Increased security for home and business owners
		Vacant property water use monitoring and alert
New Knowledge	Appliance usage/End-Use	Integration of smart meters with “smart” appliances
		Appliance efficiency impact on total demand
	Benchmarking	Benchmarking water demand of evaporative coolers
		Benchmarking customer segments