Project Location: Singapore
Industry: Water Flow Measurement
Product: LS20B Portable Current Meter
Quantity: 2 Sets
Customized Configuration: 10-Meter Cable per Unit
Shipping Method: UPS Express
Project Status: Successfully Delivered
1. Project Overview
Zero Instrument successfully supplied two LS20B portable current meters to a customer in Singapore.
The customer required portable water velocity measurement instruments with extended 10-meter cables. In addition to meeting the technical requirements, the project involved coordinating international payment arrangements, arranging express delivery, and providing after-sales documentation support.
This case demonstrates how clear technical communication, flexible product configurations, and responsive customer service can support international industrial instrumentation projects.
2. Understanding the Customer’s Requirements
During the initial inquiry, the customer requested detailed information about the LS20B portable current meter, particularly regarding data logging capabilities and cable length.
Data Logging Function
The customer wanted to confirm whether the instrument included a data logging unit.
Zero Instrument clarified that the LS20B model offered did not include a built-in data logging function or a separate data logging unit.
This clarification ensured that the customer understood the supplied instrument’s functionality before placing the order.
Extended Cable Requirement
The customer’s main configuration requirement was a minimum cable length of 10 meters.
Since the standard supplied cable was shorter than 10 meters, Zero Instrument offered an extended cable configuration.
The final supply included:
Two LS20B portable current meters
One 10-meter cable for each instrument
Extended cables supplied at no additional charge
This arrangement satisfied the customer’s requested cable length without increasing the original instrument price.
3. The Solution: LS20B Portable Current Meter
The LS20B is a portable current meter intended for water flow velocity measurement.
Portable current meters are commonly used in hydrological investigations and open-channel flow measurement applications.
Typical application areas include:
River and stream velocity measurement
Open-channel flow investigations
Irrigation canal monitoring
Hydrological field surveys
Water resource investigations
Environmental monitoring projects
The customer did not disclose the specific measurement site or operating conditions for this order.
Therefore, Zero Instrument focused on supplying the confirmed instrument model and requested cable configuration.
Supplied Product Configuration
| Parameter | Configuration |
|---|---|
| Model | LS20B |
| Product Type | Portable Current Meter |
| Quantity | 2 Sets |
| Cable Length | 10 Meters per Unit |
| Data Logging | Not Included |
| Destination | Singapore |
| Shipping Method | UPS Express |
4. Overcoming International Payment Challenges
During the purchasing process, the customer experienced difficulties arranging an international payment through the initially proposed banking channels.
The main challenge involved differences between the sending service’s currency requirements and the receiving bank’s procedures.
Zero Instrument maintained communication with the customer while alternative payment arrangements were explored.
The payment was eventually completed successfully through Western Union after the required receiving-side verification process.
Once the funds were confirmed, Zero Instrument proceeded with the shipment arrangements.
This experience highlighted the importance of clear communication and payment verification when handling international orders.
5. Fast Shipping to Singapore
Both LS20B portable current meters were available from stock.
Following payment confirmation, Zero Instrument prepared the instruments and arranged international shipping through UPS Express.
The shipment was dispatched on September 8, 2026.
The customer received the tracking information and subsequently confirmed that the instruments had arrived.
Because the products were already in stock, no additional manufacturing period was required before shipment.
6. After-Sales Support and Documentation
After receiving the instruments, the customer contacted Zero Instrument regarding the printed user manual.
The manual was not immediately visible inside the packaging.
Zero Instrument explained that the printed documentation is normally placed behind or underneath the protective foam inserts used to secure the equipment during transportation.
To help the customer access the operating instructions without delay, Zero Instrument also supplied an electronic PDF copy of the LS20B user manual.
This ensured that the customer had access to the necessary product documentation even if the printed manual could not be located immediately.
Providing timely technical documentation is an important part of supporting customers after international delivery.
7. Project Results
The order was successfully completed, with the following confirmed outcomes:
Technical Requirements Clarified
The customer received clear information about the LS20B configuration and data logging capability before ordering.
Customized Cable Length
Both instruments were supplied with 10-meter cables at no additional charge.
Successful Payment Coordination
International payment difficulties were resolved through communication and verification.
Successful International Delivery
The two LS20B instruments were shipped by UPS Express to Singapore, and the customer confirmed receipt.
After-Sales Documentation Support
An electronic user manual was provided following delivery.
Although delivery was confirmed, no field measurement results or instrument performance feedback had been provided at the time of this case study.
8. Key Takeaways
This project highlights several important considerations when purchasing portable water velocity measurement instruments.
Confirm instrument functionality before ordering. Features such as data logging should be verified during the quotation stage.
Specify cable length requirements clearly. Cable configuration can affect instrument installation and field measurement arrangements.
Coordinate international payment methods in advance. Different payment providers and receiving banks may apply different currency and verification requirements.
Ensure technical documentation is accessible. Electronic manuals can provide a convenient backup to printed documentation.
Choose a supplier that provides continued support. Successful instrument procurement includes technical communication, delivery coordination, and after-sales assistance.
9. Looking for a Portable Current Meter?
Zero Instrument supplies industrial measurement instruments for water measurement, process monitoring, and other industrial applications.
Our team can assist with:
Portable current meter selection
Cable length and configuration requirements
Technical documentation
Export quotations
International shipping arrangements
After-sales support
If you are looking for an LS20B portable current meter or another water velocity measurement solution, please contact our team.
Zero Instrument
Website: https://zeroinstrument.com
Email: [email protected]
Contact us to discuss your measurement requirements and request a quotation.